To address the issue of e-waste, in 2009 Best Buy established its recycling program. In fiscal year 2016 the company introduced changes to its in-store recycling program that allows it to continue to provide this service for its customers.
In 2009, Best Buy set a U.S. goal to collect 1 billion pounds of consumer electronics and appliances for recycling by the end of 2014. In June of 2014, the company met this goal and renewed its commitment to the challenge of e-waste by setting a new goal to collect an additional 2 billion pounds of consumer electronics and appliances for recycling by the end of 2020. In fiscal year 2016 alone, Best Buy collected more than 161 million pounds of consumer electronics and 106 million pounds of appliances.
Best Buy is now charging customers $25 for each TV and computer monitor they recycle at its stores. The new fees help cover the increasing costs of managing TV and monitor disposal through its network of stores, distribution centers and recycling partners. Increased costs have stemmed from lower commodity prices and a dramatic decline in global outlets for recycled glass, a key component of TVs and monitors. All other products – such as batteries, ink cartridges, computers, printers and hundreds of other items – continue to be recycled for free at all of Best Buy’s stores. In addition, Best Buy will haul away old appliances or TVs larger than those accepted in stores from customers’ homes for a small fee with the purchase of a new unit.