LaQuita Hall, Vice President – Customer Experience, In this role, LaQuita is responsible for supporting efforts to drive an improved customer experience (CX) across all Business Solutions segments, end-to-end process governance to drive an improved service experience (SX) for our sellers and compliance related activities across BS&I.
Prior to her current position, LaQuita was Vice President - Service Management. In this role, she supported wholesale and systems integrator accounts for AT&T, and led an organization responsible for the service relationship for AT&T’s largest multi-national Fortune 500 customers generating more than $13B in annual revenue. She was also responsible for developing transformational strategic plans that leveraged operational scale, capital investments, and agile processes to deliver an effortless customer experience.
LaQuita has served as Vice President – Managed Services Operations, where her team designed, implemented and maintained complex solutions in support of a $2B revenue stream. LaQuita has extensive experience in facilitating process changes, and managing multi-year planning strategies and transformational initiatives that lead to customer experience improvements. She was a key member in developing the initial framework for the Technology organization’s skills pivot program.
LaQuita has received numerous awards and recognition including Women of Color STEM Professional Achievement Award. LaQuita is an active member of the Board of Trustees at the University of Texas Southwestern.
LaQuita earned a B.S. in Physics from Dillard University, a B.S.E.E from Georgia Institute of Technology, and a M.S. in management from Stevens Institute of Technology. She lives in Colleyville, Texas with her husband Trent and three sons; Trent Jr. Trevor and Tyler.