Olivia is a Principal in the San Francisco office of McKinsey & Company and a core member of the Firm’s Financial Services and Risk Management practices. She has worked extensively on financial inclusion topics in emerging markets and well as with a broad range of financial institutions in the US and Europe. Her areas of focus include customer experience, digital payments, operational risk and enterprise-wide risk management, and organizational design.
Olivia’s recent work includes a customer experience transformation at an insurance company, an end-to-end transformation of a leading US bank’s business lending operations, an examination of the economics of payment systems around the world to understand implications and opportunities for financial inclusion, and an investigation into the risk associated with digitally-enabled payments in the developing world. Olivia has also recently led several risk-function transformations at both US and global banks across a range of sizes, helped several US institutions define their Risk Appetite Frameworks; and helped several international banks improve their stress testing processes and successfully pass CCAR, the US stress test, and arguably the most stringent regulatory test globally.
Prior to joining McKinsey & Company, Olivia was a Pappalardo Fellow in Physics at MIT. She holds a PhD in Physics from Harvard, an MSc in Mathematics from Oxford University where she was a Rhodes Scholar, and a BA in Physics and Mathematics from Stanford University.