Dr. Herzlinger is one of the nation's most respected health care analysts and is the Nancy R. McPherson professor of business administration at the Harvard Business School. She has sat on the boards of directors of dozens of nonprofit and business health care organizations. Dr. Herzlinger has won numerous research awards from U.S. and international health care and accounting organizations and was elected one of the "100 Most Powerful People in Health Care" by Modern Healthcare.
In her book, Herzlinger exposes the motives and methods of those who have crippled America's health care system-figures in the insurance, hospital, employment, governmental, and academic sectors. She proves how our current system, which is organized around payers and providers rather than the needs of its users, is dangerously eroding patient welfare and is pushing costs out of the reach of millions.