Walgreens believes it can influence people to quit smoking by connecting them with cessation programs. The company’s cessation efforts include a digital platform with stop smoking answers, trained pharmacists in pharmacies and on a 24/7 online pharmacy chat that support patients and provide smoking cessation information, and an incentive program that allows people to earn reward points for tracking their use of nicotine replacement therapy.
More than 23,000 Walgreens pharmacists have completed training on how to engage with patients on smoking cessation. And since the program’s inception in 2015, approximately 20,000 customers have created a goal to quit smoking through Walgreen’s Digital Health Advisor.