As part of the Business for Kindness campaign, the U.S. Chamber Foundation and the Born This Way Foundation worked with Morning Consult, a market research firm, to conduct an online survey to assess kindness and civility in the workplace. That survey borrowed from the Negative Acts Questionnaire-Revised to look at how people responded to negativity and the widespread impact of kindness and civility in the workplace. We conducted the survey in November 2016, with 861 completely responses from employed individuals. See below for key findings from the survey.
- 73% of respondents said that their workplace rewards employees for kind acts at work
- Millennials, African-Americans, and employees who rate their workplace as “Excellent” report the highest percentage of enjoyment in a workplace that rewards acts of kindness
- 72% of respondents think it is important or very important for an employer to recognize kind acts in the workplace
- Higher percentages of female employees and employees who rated their workplace as "Excellent" or “Poor” stated that it's important for employers to recognize kind acts in the workplace
- 88% of respondents agree or strongly agree that workplaces that are more accepting and kind are more successful
- Higher percentages of female employees and employees that rate their workplace as “Excellent” strongly agree that workplaces that are more accepting and kind are more successful
Takeaways: Again, employee perceptions about kindness as it relates to a company’s success can play into recruitment and retention, assuming that people aspire to work for successful companies and that happier employees contribute to a more successful workplace.