EITC Goodwill Pilot Evaluation


October 12, 2023


With support from The Rockefeller Foundation, the U.S. Chamber Foundation’s Center for Education and Workforce partnered with Goodwill Industries International to increase access to and use of the Earned Income Tax Credit (EITC) through workplace tax assistance and financial coaching at five Goodwill Industries locations across the U.S.

The project had three goals:

  • Increase and maintain EITC participation while reducing time and cost to workers
  • Reduce tax filing error rates
  • Improve the use of EITC benefits for financial stability

The pilot evaluation contains key findings and highlights three innovative practices Goodwill sites committed to following:

  • Focusing on financial wellness;
  • Incorporating human resources self-service tools; and
  • Using nonprofit partnerships to increase access to free tax assistance and the EITC.