Challenges

Access, Worker Issues

Location

Florida

Stakeholders

Businesses

Beneficiaries

Parents, Children

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Overview

Citi, a global bank, offers access to a large on-site childcare center in Jacksonville, Florida, exclusively for employees in partnership with a well-known childcare provider.

Key Impact Metrics

  • 684
    maximum capacity
  • 5
    varied time-based programs offered, serves children up to 6 years old
  • 28
    classrooms

Problem

Many working families in Jacksonville, Florida, face significant challenges in securing dependable, high-quality childcare that supports both their children’s development and their own professional commitments. Parents often struggle to find safe, nurturing environments that offer educational opportunities and flexible care options during work hours. This gap can create stress for families and limit workforce participation, ultimately impacting both economic stability and child well-being.

Solution

In 2008, Citibank and Bright Horizons, a large nationwide childcare provider, partnered to create the Citi Family Center in Jacksonville, Florida. The Citi Family Center is located on-site in the Citi Bank Jacksonville location and offers subsidized childcare programs for employees of Citi Bank. The site offers a research-based learning curriculum for infants through school-aged children, including math, science, language, culture, environment, art, and health-based learning, and is nonsectarian in nature. The Citi Family Center also offers many different types of care to improve accessibility and maximize employee usage, allowing for drop-in care, full-day care, half-day care, pre-kindergarten, infant care, and other programs.

Results

  • Beneficiary Impact
    Up to 684 children served
  • Employee Impact
    Subsidized childcare programs offered

Replication Tips

  • Assess employee need and demand for such a program.
  • Survey employees and ask what they would like to be offered in an on-site childcare center.
  • Find a reputable local or national childcare provider to partner with.
  • Design the facility near or on-site to accommodate a wide age range, and offer flexible care options such as full-day, half-day, and drop-in options.
  • Coordinate the development of a research-based, developmentally appropriate curriculum that integrates early learning in math, science, language, culture, and the arts.
  • Regularly assess parent satisfaction and program outcomes to drive continuous improvement.

Suggested Implementation Timeline

~18-24 months

Sources