Challenges
Access, Worker Issues
Location
California
Stakeholders
Businesses, Local Government
Beneficiaries
Parents, Children, Frontline Workers
Overview
Los Angeles International Airport (LAX) opened the First Flight Child Development Center, a full-service childcare facility, on airport grounds dedicated to airport employees’ families.
Key Impact Metrics
-
80
families using the center
-
54%
of parents using the center are from the airport workforce
Problem
Major airports like LAX run 24/7, employing thousands of working parents—from security officers to baggage handlers and administrative staff—with atypical hours. Private centers near LAX often had long waitlists or were too expensive. Without reliable childcare, absenteeism rose, and some skilled workers considered leaving. To strengthen workforce stability amid a nationwide talent shortage, LAX prioritized reinstating and expanding childcare support—removing a key barrier to employee retention.
Solution
In 2022, LAX unveiled the First Flight Child Development Center, a new childcare center providing support for 88 children. LAX opened its first childcare center in 1998, but it had been closed since the 2020 amid the COVID-19 pandemic. First Flight provided a modernized offering on childcare, with up-to-date amenities and flexible hours. LAX partnered with Learning Care Group to help run the center. Preference to use the center is given to LAX employees, but other employees from other departments of the Los Angeles government may have access if space is available.
Results
- Beneficiary Impact88 children served
- Employee Impact54% share of center users who are LAX employees
- Financial Results$250,000 invested in facility upgrades
Replication Tips
- Enlist a reputable Operator: LAX contracted a leading childcare company to manage First Flight.
- Prioritize employees in enrollment: Establish a clear priority system—LAX provided priority for airport employees, then other Los Angeles city workers.
Suggested Implementation Timeline
~12-18 months
