SAP - Coronavirus (COVID-19) Response

SAP is opening access to its technology in the effort to help address global challenges caused by the COVID-19 outbreak. The following SAP technology platforms Ariba, TripIt, Litmos, Qulatrics, and SAP4Kids are engaged in responding to the COVID-19 outbreak in the following ways:

SAP Ariba Discovery is offering free access to its business network to help supply chains remain unbroken. Buyers can post their immediate sourcing needs and suppliers can respond to show they can deliver. The company hopes this will help minimize shipment delays and respond to consumer demand.

Qualtrics Remote Work Pulse is a free and automated feedback solution to help you understand if your organization is prepared for a remote workforce, and if your employees have what they need to succeed in this new environment.

In response to increasing travel schedule changes and cancellations, SAP wants to help those who must travel. Between March 13 and March 31, any person can download the TripIt app and receive TripIt Pro for six months. This service offers automatic alerts, itinerary updates, and flight monitoring. Existing users will receive a complimentary premium service upgrade for the same period.

The SAP Litmos Training Content library is offering free access to ready-to-watch video-based courses until the end of June 2020 to help teams, leaders, and employees work effectively, no matter where they are. SAP hopes to provide valuable training to teams looking for ways to cope with unexpected changes to their working environment.

GENYOUth and SAP have partnered to provide SAP4Kids, two free, easy-to-use web applications for organizations, communities, governments, and schools to connect those in need with local resources. Using the Assistance Entry Form, organizations can quickly submit information on feeding sites and other free resources (i.e. financial, workforce, housing, and healthcare) that they provide to help students and families. The second web application is the Resource Locator, an interactive map that helps students and families find resources near them. The Resource Locator spans roughly 27,000 total locations with more to come. Each of the 50 United States, as well as the District of Columbia, are represented.

In addition:

  • Supply Continuity Pulse: Businesses are facing the challenge of maintaining delivery of products and services during this time of disruption. Supply Continuity Pulse is designed to help business leaders prepare and plan for supply disruptions due to remote and furloughed workforces.
  • COVID-19 Customer Confidence Pulse: Whether a B2B or B2C company, it’s more important now than ever to keep an on-going pulse on customer confidence and take decisive action to retain customer trust and brand loyalty. This pre-built solution helps organizations monitor customer expectations and capture feedback in real time, so they can know what to stop, start, and continue in order to maintain strong relationships with customers and business continuity. The Customer Confidence Pulse is provided free of charge to any size organization within non-regulated industries across the globe.
  • COVID-19 Airlift Operation: Together with the German Federal Foreign Office, SAP launched a web application to help coordinate the repatriation process of Germans abroad. Using SAP Cloud Platform, the app helps get German citizens home safely from wherever they are in the world.
  • Remote Learning Pulse & Remote Educator Pulse: Provided free of charge to higher education organizations, these solutions help keep remote students and faculty engaged and empowered to learn by discovering where educators can improve to ensure learning success.
  • K-12 Remote Learning Pulse: With the shift to remote learning models, school and district leaders need a way to quickly understand how to best support educators, students, and their families during this transition. These solutions help schools navigate these uncertain times and prepare for the shift to remote learning programs.
  • SAP offers a new digital learning initiative with innovative, interactive educational content to support students, professionals and anyone wishing to continue to learn during this challenging time. This initiative is based on three educational pillars – (1) massive open online courses via openSAP (MOOCs), (2) a free learning offering for university students with system access and Global Certification from SAP (3) the SAP Young Thinkers Program that offers learning opportunities for digitalization with a focus on computer science, economics and creative solutions, and learning methodologies targeting the 17 SDGs.
  • Ruum Collaboration Tool: With this project management and collaboration tool, business and government workers can telework more effectively. With Ruum’s custom checklist templates adapted from the Centers for Disease Control and Prevention (CDC), businesses, government employees, and individuals can plan, prepare, and respond to COVID-19.
  • COVID-19 Pre-screen and Routing: Health and government organizations are flooded with phone calls seeking information about COVID-19, including questions about symptoms, community incidents, and closures. SAP Qualtrics created a COVID-19 Pre-screen and Routing solution any health or government organization can use to provide accurate information at scale, while automatically creating reports to identify trends, patterns, and gaps in information requests. This solution is available free of charge to federal, state, and local governments and public health organizations.
  • Healthcare Workforce Pulse: With Healthcare Workforce Pulse, healthcare administrators and leaders can rapidly understand, prioritize, and respond to the most immediate needs across their teams so they can better serve patients, employees, and clinicians during this time of crisis. The Healthcare Workforce Pulse is provided free of charge to all healthcare providers, systems, and businesses on the frontline responding to COVID-19.
  • COVID-19 Dynamic Call Center Script: Qualtrics has created the Dynamic Call Center Script to help healthcare staff deliver accurate and up-to-date information. Governments and public health organizations can easily update the knowledge base; access automated reports showing trends, patterns, and gaps in information requests; and collect information from people who may be symptomatic. This solution is available free of charge to federal, state, and local governments and public health organizations.