Unitil Corporation, (unitil.com), a provider of natural gas and electricity to customers in New England, has donated $225,000 to help customers with their utility bills and other pressing needs during this difficult time.
Unitil has created the Unitil Customer Assistance & Recovery Effort (U-CARE) Fund and has donated $150,000 directly to Community Action Programs (CAPs) working locally in Unitil’s service territories to provide direct utility assistance to residential customers impacted by COVID-19 related job loss or reduced wages. The remaining $75,000 will be donated to COVID-19 based programs at agencies, such as the United Way, to combat food insecurity, homelessness, mental health, and substance abuse, while also supporting first responders where it can.
On top of the donations, Unitil has made the following commitments to its customers:
- Until further notice, all shutoff and collection activities have been suspended.
- All late payment or non-payment fees are currently being waived.
- Unitil’s customer service team will work with you to set up a personalized payment plan designed to spread costs out over time.
- Unitil is working closely with federal and local assistance agencies. Our customer service team can discuss a wide array of assistance programs, including those available through the Low Income Home Energy Assistance Program (LIHEAP) which may be able to help.